Privacy Policy

Bukxe ("Bukxe," "we," "our," or "us") provides property discovery, buyer support, consultancy, account services, and AI-assisted guidance through our website, mobile app, and related support workflows.

This Privacy Policy applies to our public website, authenticated web experiences, the Bukxe mobile app, support and contact flows, account deletion requests, and AI Expert features that operate inside the Bukxe experience.

For privacy questions, data requests, or complaints, you can contact Bukxe at info@bukxe.com or through our public support route at /contact-us.

The data we collect depends on which Bukxe services you use, whether you create an account, and whether you use mobile-only features such as profile photo upload, native authentication, or AI Expert.

• Account and profile dataName, email address, phone number, country code, Bukxe user ID, profile preferences, and account settings when you sign up, sign in, update your profile, or manage your buyer account.
• Authentication and verification dataEmail OTP requests and verification codes, Firebase phone verification tokens, Google Sign-In identifiers, Apple Sign In identifiers, and related sign-in metadata needed to authenticate you and protect account access.
• Profile images and uploaded contentOptional profile images and related upload metadata when you choose a profile photo in the mobile app or other Bukxe surfaces.
• Product usage and saved activitySaved searches, favorites, recently viewed items, buyer preferences, consultancy context, selected project context, and similar in-product activity needed to personalize Bukxe and restore your account state.
• Messages, contact, and support dataContact-form submissions, consultancy requests, support messages, account-deletion reasons you choose to share, and AI Expert prompts, conversation history, session context, and feedback.
• Diagnostics and analyticsWebsite analytics routed through Google Tag Manager and Google Analytics 4, plus Bukxe product instrumentation, device/app diagnostics, and Firebase Crashlytics or Firebase Analytics where those mobile services are configured.

We do not describe every technical log field here, but we expect our runtime behavior, privacy manifest, App Store labels, and Google Play Data safety declarations to remain consistent with these categories.

• Provide and secure Bukxe servicesCreate and manage accounts, verify sign-ins, support OTP login, protect sessions, prevent abuse, and keep the website and mobile app functioning correctly.
• Deliver account featuresSave your profile, favorites, preferences, recently viewed items, consultancy context, and other buyer workflows across web and mobile surfaces.
• Communicate with youSend verification codes, respond to support requests, coordinate consultancy or property-interest follow-up, and handle account or data requests.
• Improve product qualityMeasure feature usage, diagnose crashes, investigate failures, and improve reliability, safety, and relevance across Bukxe experiences.
• Operate AI-assisted featuresGenerate AI Expert responses using your prompt, selected project context, account context, and conversation history when you choose to use those tools.
• Meet legal and operational obligationsMaintain records required for security, dispute handling, fraud prevention, regulatory compliance, and deletion-accountability workflows.

When you use Bukxe AI or related AI-assisted experiences, Bukxe may send your message, selected project context, relevant account context, session history, and feedback signals to Bukxe services and third-party AI providers so we can generate, stream, review, and improve responses.

Bukxe currently uses Google AI and Gemini-family services in parts of the product and operational stack. AI responses can be inaccurate or incomplete, so you should avoid sharing highly sensitive personal information and should not rely on AI output alone for legal, financial, or property decisions.

We use AI feedback, moderation, and operational logs to improve response quality, investigate abuse, and enforce product safety policies. AI chat data should remain aligned with any in-product disclosure shown before or during AI use.

We share personal information only when needed to operate Bukxe, process your request, protect the service, or comply with law. Depending on the feature you use, recipients and processors may include the following categories:

• Authentication providersFirebase Authentication for phone verification, Google Sign-In for Google account login, and Apple Sign In for supported iOS account login flows.
• Analytics and diagnostics providersGoogle Tag Manager and Google Analytics 4 for website measurement, and Firebase Analytics or Firebase Crashlytics for supported mobile analytics, crash reports, diagnostics, and reliability investigations.
• AI and automation providersGoogle AI or Gemini-family services, or other third-party AI processors Bukxe uses to generate responses, embeddings, or AI-assisted product functionality.
• Storage and infrastructure providersCloud infrastructure, hosting, databases, and object-storage providers used to run Bukxe and store account records, uploaded profile images, and operational data.
• Operational and advisory partnersBukxe advisors, support personnel, and processors who need access to help with property workflows, consultancy, customer support, abuse prevention, or legal compliance.
• Legal or safety disclosuresAuthorities, counterparties, or professional advisers when disclosure is required by law, needed to protect rights and safety, or necessary to resolve disputes or fraud concerns.

We retain personal information for as long as it is needed to provide Bukxe services, maintain your account state, respond to your requests, protect the platform, or meet legal and operational obligations.

• Account and product dataProfile data, favorites, saved searches, preferences, consultancy records, and AI session history are generally kept while your account remains active and until you delete content or request account deletion, subject to limited operational backups and legal obligations.
• Verification recordsOTP codes, verification tokens, and related authentication artifacts are designed to be short-lived and are retained only for the period needed to complete verification, secure the service, and support incident review.
• Deletion workflowsIf you use our authenticated or public delete-account flows, Bukxe removes account data from product systems and follows the same request lifecycle for processor cleanup where applicable, including profile-image cleanup when supported.
• Minimal retained audit dataEven after deletion, Bukxe may keep a minimal internal deletion audit trail, hashed identifiers, and processor-follow-up metadata where required for security, fraud prevention, legal compliance, or proof that a deletion request was handled.

If you believe data should have been deleted sooner, contact Bukxe and we will review the request in light of our operational and legal responsibilities.

Bukxe uses administrative, technical, and organizational safeguards designed to protect personal information. These include authenticated access controls, data minimization where practical, processor restrictions, secure storage practices, and redaction of sensitive values in parts of our diagnostic tooling.

You can choose whether to create an account, upload a profile photo, use Bukxe AI, respond to optional profile fields, or request account deletion. Some data is required to authenticate you, deliver the product feature you requested, or keep the service secure.

For the website, Bukxe uses Google Tag Manager and Google Analytics 4 for analytics and measurement. Required product cookies and account data remain governed by the purposes described in this policy.

No method of transmission or storage is perfectly secure. If we materially change how Bukxe collects, uses, or shares personal information, we will update this policy and the related store disclosures as needed.

Depending on where you live, you may have rights to access, correct, export, restrict, object to, or request deletion of personal information that Bukxe holds about you. You may also have the right to withdraw consent where processing is based on consent.

We may need to verify your identity before fulfilling a request, and some rights may be limited by applicable law, security needs, fraud prevention, or recordkeeping obligations. You may also be able to appeal or escalate a request depending on your local law.

For privacy questions, account and data requests, or complaints, contact Bukxe at info@bukxe.com or through /contact-us. If you are contacting us about account deletion, please include the email address or phone number associated with your Bukxe account so we can verify and process the request safely.

You can also use Bukxe's in-product deletion flows where available. Our public policy, mobile privacy links, iOS privacy manifest, App Store privacy labels, and Google Play Data safety declarations are intended to describe the same behavior and should be kept consistent.